ÉLECTRICITÉ DE STRASBOURG

Rethinking the customer experience and commercial agency design.

agence commercial ÉS, comptoirs d'accueils numérotés.

The challenge

Rethinking customer flows and the way customers are welcomed.

A project whose complexity really inspired us. Solving issues around circulation and how the space is used, bringing the space in line with the brand’s values, and making proximity the central focus of an ambitious, delicate project. Not forgetting the creation of a digital service area to extend the hours when customers can access the service. Designing for both customers and the employees who make this sales office come to life. Ensuring the space communicates with the outside, too. From designing all the bespoke fittings to the smallest details in signage and finishes… A fantastic project carried out with great precision.

what we've done

Customer and employee

experience design

Ergonomics

Space design

Signage Fabrication

installation


agence commercial ÉS, avant/ après
Comptoirs numerotés ÉS en bois et blanc.
Bureau d'accueil blanc et bois au design géométrique. Des écrans sont posés dessus. Le chiffre « 1 » est visible.
Détail d'un comptoir nombre 2 en bois sur fond blanc.
Signalétique murale balnche sur fond bleu, flèche en volume.
Bornes de paiement et signalétiques ÉS.

“Thanks to them, our spaces are brighter, more welcoming and better suited to our customers’ needs. Key information is also more accessible.

“A great success that strengthens the ÉS Group’s ties with Alsace and its people.”

Christelle Joseph Monory, ES

Christelle Joseph-Monory

ÉS Énergies

MANAGING DIRECTOR
Guichet d'accueil à l'entrée de l'agence commerciale.
Vitrophanie de communication sur les vitrines de l'agence ÉS à Strasbourg.
Communication sur la gestion des contrats sur la vitrine extérieure de l'agence ÉS à STRASBOURG.
Habillage vitrine en vitrophanie
Communication incitative de respect.
Gestion des incivilités par un kakémono à l'entrée de l'agence.
Signalétique de l'agence, gestion des fluxs.

View another project:

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E.Leclerc espace
Tolteca
Orangina Suntory France
Maisons Brand
Santalis

Do you need to rethink your customer journey?

Let’s talk about your project.

Lionel Russo

Lionel RUSSO

AGENCY DIRECTOR