The customer experience
and employee.
live the value,
from promise to satisfaction.
Our experiences transform value and shape the everyday lives of those who make the brand (employees) and those who experience it (retailers, end customers, users).
Workshop
sassessment
analysis
co-creation
collective intelligence
needs and dysfunctions
Customer and employee experience
Strategy
USES AND FUNCTIONALITIES
storytelling . JOURNEYS
points of contact
usability
UX - UI
change management
business drivers
management and engagement
lean management
support and operational rollout
feedback and monitoring
continuous performance improvement
Examples of our work.
ÉLÉPHANT BLEU PAYMENT APP
Make the car wash experience seamless and digitally enhanced.
Customer journey . User experience . Uses . Service design . UX UI . Signage activation
Envision how it will be used, define the service logic, create the right user experience, map out the actions and design a simple, easy-to-use service. QR codes to scan for an intuitive experience in just a few clicks.
All with no constraints, seamlessly.
CHOCOWAOUH, DANIEL STOFFEL
The corner that offers
new experiences
in-store consumption.
offer design . naming . Branding. Customer experience . spatial design . Signage . IN-STORE ACTIVATION
To build on the rebranding, the new customer experience and the design of the three Alsatian stores, we created a new in-store service featuring exclusive experiences and products, designed especially for the corner named “Chocowaouh”.A store within a store.
ARPA COOKING
A multi-experience showroom dedicated to B2B clients.
concept . user and customer experience . uses . service design . spatial design . branding . change management . set design . store fit-out . furniture . signage . sales messaging
Step by step, a B2B customer welcome experience designed down to the last detail. From concept to execution. A series of experiences, bespoke spaces tailored to how they’re used, show cooking, product testing in real-world conditions, a flexible training space, a co-design center, an immersive space…
An innovative, bespoke B2B journey.
“With every project, I’m impressed and delighted by the importance placed on understanding and analysing the client’s needs. This leads to valuable, constructive discussions and a precise, thoughtful approach to the brief.”
Carole Peyre
SOPREMA ENTREPRISES
MARKETING director
We align the brand, the offering and the space to create meaningful experiences.
Lionel Russo
